First line support BBI ======================================== SYSTEM INFO ======================================== Customers name: frank OS: Email: Browser: Modem: Router: Services: ======================================== PROBLEM : ======================================== having prblm configuring his router ======================================== SOLUTION : ======================================== give him all the info to config his router ======================================== Tech Name : Carle ID # : 57690 First line support LOB : BBI