First line support BBI
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		SYSTEM INFO
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Customers name:  

Modem:
 
Services: 
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		PROBLEM : 
No SYNCH
SLOW SPEED
FREQUENT DISCONNECT

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		SOLUTION : 
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{Lantern Result}
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{Performance Result}
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{Physical Setup}
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Has it ever worked before : ==>
Is the Order active in IPOTS : ==>
Is the Modem plugged in : ==>
Has user have Right modem for platform : ==>
Is the User using the provided 7ft, RJ11 cable : ==>
Is there a filter between the jack and the modem : ==>
How many phone in use normally: ==>
Are all of your other Phone Lines Filtered : ==>
Is the modem at least a foot away from any electrical devices : ==>
Is the modem plugged into a PowerSurge box : ==>
Is the phone cable extended by an extention : ==>
Is subscriber using a Vista350 Phone : ==>
Does the subscriber have a FAX machine : ==>
Does the subscriber have an Interac machine : ==>
Is the member using a splitter : ==>
Is your office equiped with an Alarm System : ==>
Is your office equiped with more than one phoneline : ==>
Has unused phone been disconnected : ==>
Try the Modem in another Jack : ==>
Has new phone cable been tried : ==>
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{Contact}
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Contact name : 
Contact phone : 
Alternate number :
Best time to contact : 
BCRIS Date: 
HSE tel number in IPHOTS: 
Modem type : 
Has the Service ever worked before on this DSL line? :
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Tech Name : Carle 
ID # : 57690
First line support
LOB :